Overview
When you’re in business, having a vehicle break down can be doubly frustrating. There’s the cost of repair, as well as the cost to your bottom line – especially if you are unable to complete orders.
This is why all Ford commercial vehicles come with a comprehensive warranty – you know your vehicle and your budget is protected.
• Fiesta Vans come with 3-year/60,000 miles Classic Plan warranty. They also come with one year’s free Ford Assistance. Find out more about Classic Plan warranty.
• Ranger come with 1-year/unlimited mileage Ford warranty, plus Ford Protect warranty for another two years or a total of up to 60,000 miles, whichever passes first.
• Transit and Connect vehicles come with a three year – or 100,000 mile – base warranty as well as one years free Ford Assistance.
Your warranty is valid from the delivery date. So if any part requires repair or replacement as a result of a manufacturing defect, work will be done free of charge by a Ford Authorised Repairer. And because this cover is transferable, your Ford should retain a higher value should you decide to sell it.
You can also extend your warranty cover for up to two years, providing you do so within 12 months of registering your vehicle or before it has done 20,000 miles. Find out more about commercial vehicles extended warranty
In addition to the base warranty, we have separate warranties to cover your paint and cover against corrosion from the inside or underside.
You’ll also receive one years free Ford Assistance. This offers you round-the-clock help and roadside recovery right across Europe, 24/7. Should one of your vehicles break down, we’ll do our best to ensure it’s quickly on its way, with the least possible disruption to your business. And if we’re unable to get your vehicle moving, we can at least assure that any load it’s carrying can get to its destination.
If you’d like to see a detailed description of what your Ford Warranty covers, use the ‘What’s Covered’ tab. To see what isn’t covered, use the ‘Exclusions’ tab.
Extended Ford Warranty
Extra motoring reassurance for a further 12 or 24 months.
Read more
Ford Roadside Assistance
Never get stuck again, in Britain or anywhere in Europe.
Read more
Service and Maintenance Plans
Budget for maintaining your Ford with fixed price service plans.
Read more
What's covered
Base Warranty
This covers the repair or replacement of all parts found to be defective due to manufacturing errors. Repairs will be carried out at Ford Authorised Dealers. The Base Warranty for Fiesta Vans and Ranger runs for 12 months/unlimited mileage, with an optional two years’ Ford Protect for further cover. For Transit and Transit Connect vehicles, our Base Warranty runs for three years/100,000 miles.
Parts Warranty
Ford Authorised Dealers only use original Ford replacement parts for warranty repairs. These parts meet our stringent quality and safety standards, which means the performance and value of your Ford won’t be affected. Genuine Ford parts will benefit from the same terms as our Base Warranty.
Paint Warranty
Our Ford Paint Surface Warranty protects your vehicle’s paint from corrosion and defective work. Please note: this doesn’t cover scratches and scrapes caused by the driver.
For Fiesta Vans and Ranger, this warranty is valid for one year.
For Transit, Transit Connect and Tourneo, this warranty is valid for three years.
Corrosion Protection Warranty
Your Ford bodywork is covered against rust corrosion from the inside or underside for up to 12 years.
Please note: ‘bodywork’ doesn’t include road wheels and attachments such as bright trim, bumpers, mouldings and hinges. The load platform installed on the Ford Transit is also excluded.
Wear and tear
Items that are subject to wear and tear are generally divided into two categories, namely those specified for replacement or adjustment during scheduled maintenance and those that require replacement or adjustment dependent upon conditions of use.
Scheduled maintenance items
The parts listed below have a limited service life and are either replaced or adjusted during scheduled maintenance operations. These parts are covered by the Ford Base Warranty up to the first point at which replacement or adjustment becomes due. The
period of warranty cover for any item may not exceed the time and distance limitations of the Ford Base Warranty.
- Drive belts
- Spark plugs
- Oil filter, air filter, pollen filter, diesel particulate filter and fuel filters.
Wear and tear items
The items listed below have either a limited service life or are subject to damage. However, these items are covered by the Ford Base Warranty for up to one year or the vehicle's first scheduled service, whichever occurs first:
* Wiper blades
* Light bulbs. (Xenon headlamp bulbs and fascia / instrumentation illumination are covered for the full duration of the Ford Base Warranty)
* Remote control handset batteries
* Adjustments, including but not limited to: headlamp and hinged panel adjustments, suspension tightening, steering geometry adjustments and handbrake cable adjustments are covered up to 1 month or 1,000 miles / 1,500 kilometres, whichever comes sooner, from the date of first registration.
Note: Brake pads, brake shoes, brake discs, clutch and any other friction related components are not covered when replacement is due to wear and tear, but they are covered against manufacturing defects for the duration of the Ford Base Warranty.
Note: Glass is covered by the Ford Base Warranty for up to 1000 miles / 1500 kilometres. Glass replacement due to heating element failure is covered throughout the Ford Base Warranty period.
Consumable fluids
Replacement or 'top-up' of consumable fluids, e.g. oils, coolant, brake fluid, windscreen wash solution and refrigerant, is covered only when they are used as part of a warranty repair.
Exclusions
While our warranties are comprehensive, there are some things we don’t cover.
Ford is not responsible for any repair or replacement that is required as a direct result of:
- Damage caused by neglect, flooding, accident, rallying, racing or any other improper use
- Normal wear and tear
- Failure to properly maintain the vehicle in accordance with Ford maintenance schedules and service instructions
- Failure to properly maintain paint and bodywork by regular cleaning in accordance with Ford instructions
- Unauthorised modifications of the vehicle or its components
- Refilling or topping up with incorrect specification fuel (see 'Owner's Guide')
- CNG (Compressed Natural Gas) and LPG (Liquefied Petroleum Gas) conversions that are not approved by Ford
- Use of bio-diesel or bio-ethanol alternative fuels in concentrations that exceed 5% (Excludes: Ford flexible fuel vehicles (FFV))
- Use of supplemental additives and flushing agents for fuel or engine oil (unless specified as part of a Ford service requirement)
- Failure to rectify on a timely basis any paint or corrosion damage identified during the Body and Paint Check
- Factors beyond Ford control, such as: airborne contamination, storm damage, stone chips, scratches and the use of unsuitable cleaning agents
- Repairs using methods that have not been approved by Ford
- Failure to use genuine Ford branded parts and fluids or, parts and fluids that match the quality of genuine Ford branded parts and fluids.
Repairs covered by Ford Warranties can be performed by only Ford Authorised Dealers except in case of emergency (for example remobilising the vehicle if a Ford Authorised Dealer cannot assist). |
